If you would like to return a product you must let us know within (3) days of receipt of goods.

We need the goods sent back within 14 days of letting us know.

Goods must be returned in their original condition and original packaging.

Please send returns to:

My Care Shop
KUMEU 0810

We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose a refund if goods are faulty, wrongly described or do not do what they are supposed to do.

All faults and discrepancies must be reported to us at within 3 working days of receipt of the product and returned to us within 3 working days so the matter can be rectified. Anything reported after this time will be dealt with at the discretion of the company.

If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.

If you have made a mistake regarding the item you have ordered then return postage must be paid by the buyer.

All items returned must be in its original packaging and in a re-sale able condition and by using your own courier/postal service. Registered Post is advisable to ensure that the items are signed for on delivery.

Please note some products such as formthotics cannot be returned except in the case of product fault